The financial services industry, a global juggernaut encompassing banks, investment firms, insurance companies, and more, is the bedrock of modern economies. It’s a realm where vast sums of money change hands daily, where complex financial instruments are created and traded, and where individuals and institutions entrust their wealth to safeguard and multiply. At the heart of this industry lies a profound and often underestimated element—organisational culture.

Picture this: a bank’s executive boardroom, where high-stakes decisions are made; a trading floor, alive with the buzz of financial transactions; a customer service centre, where financial dreams and concerns converge. In each of these settings, culture shapes the way individuals think, behave, and interact. Culture isn’t a mere buzzword or an abstract concept—it’s the lifeblood of financial services, defining the character, values, and conduct of organisations within this complex landscape.