Consumer Duty Guide
Download Your Free Consumer Duty Guide to Stay Compliant with FCA Expectations
With the FCA’s Consumer Duty regulation now fully in effect, regulated firms must demonstrate a higher standard of care for retail customers at every stage of the client journey.
To support your firm, we’ve created a comprehensive Consumer Duty Guide, designed to help you understand the regulation’s key requirements and take practical steps toward effective implementation.
This clear, actionable resource outlines expectations across the four outcome areas and provides guidance to help you evidence compliance with confidence.
What's Inside The Guide:
- Practical strategies aligned with FCA expectations to help firms support vulnerable customers under Consumer Duty.
- Insight into current trends, such as cost of living, digital exclusion, and health-related vulnerabilities
- Step-by-step guidance on identifying and supporting vulnerable individuals, with FCA-endorsed actions and examples.
- Clear outcome measurement tools to track impact and demonstrate compliance.
- Access to Complyport's tailored resources and training to support implementation and staff development.
