Is Your Consumer Duty Framework Ready for High-Stakes FCA Scrutiny?​

The FCA’s Consumer Duty is no longer a implementation project, it is an active, heavily supervised regulatory standard. With the regulator intensifying its focus on price and value, clear communications, and measurable consumer outcomes, firms must continuously prove their frameworks are operationally embedded, rather than static.

Assess your alignment, identify hidden gaps and protect your firm’s regulatory standing. Download Complyport’s updated Consumer Duty Compliance Checklist, built on a foundation of British regulatory excellence.

Moving Beyond Policy: The Evidential Shift

Many financial institutions have robust policies on paper, yet struggle to produce the granular, data-driven evidence the FCA demands during routine supervisory reviews. The regulator is actively challenging firms on:

• Price and Value: Can you objectively prove your products offer fair value relative to their total cost?
• Consumer Understanding: Are your disclosures genuinely empowering consumers, or simply ticking a legal box?
• Sludge Practices: Have you successfully eradicated hidden operational friction that frustrates consumer choices?

Our updated checklist translates complex FCA mandates into clear, actionable testing points across all four core outcomes.