Complaints

Extending Temporary Changes to Motor Finance Complaint Handling Rules

The Financial Conduct Authority (“FCA”) in its recent Consultation Paper CP24/15 (“CP”), aimed to address the ongoing concerns and complexities surrounding motor finance complaints, particularly those involving Discretionary Commission Arrangements […] [...]

Quarterly Consultation

The FCA’s Quarterly Consultation CP15/28 proposes miscellaneous amendments to the Handbook ranging from the list of appropriate qualifications under TC to restricting the scope of section C of the RMAR […] [...]

FCA Regulation Roundup August – Highlights

Complaints Handling The FCA has published final rules on complaints handling. In summary the changes are: An extension of the ‘next business day rule’, where firms can handle complaints less […] [...]

The previous Regulatory Roundup (issue 65) drew attention to changes to the ‘complaints rules’ in DISP which had the effect of classifying certain professional clients as eligible complainants and hence affording […] [...]

Complaints and Professional Contacts

Changes are being made to the Handbook which will mean that certain professional clients will be able to have their complaints dealt with under the Financial Ombudsman Service regime and […] [...]

Complaints Handling Proposals

In the FCA’s recent review of complaints processes (CP14/30) it found firms did not always consider the impact on retail consumers. Currently, complaints which are dealt with by the end […] [...]

FSA and Inadequate Procedures

The previous article concerning submissions to the FSA is based upon published complaints against the FSA. One other published complaint concerned an individual’s dispute with the FSA over what was […] [...]

Complaints

DISP is of particular relevance to firms with eligible complainants (not to be confused with eligible claimants; see Regulatory Roundup 25 for further details) in the handling of complaints e.g. […] [...]

Tag: Complaints

Extending Temporary Changes to Motor Finance Complaint Handling Rules

Quarterly Consultation

FCA Regulation Roundup August – Highlights

Complaints

Complaints and Professional Contacts

Complaints Handling Proposals

FSA and Inadequate Procedures

Complaints

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