DISP – Complyport UK Consultancy Service

Eligible Complainants: Professional Clients

As we know, changes to the Handbook were made in 2015 which meant that certain professional clients would be regarded as ‘consumers’ and hence able to have their complaints dealt with under the Financial Ombudsman Service (“FOS”) as ‘eligible complainants’. A consumer is “any natural person acting for purposes outside [...]

Quarterly Consultation

The FCA’s Quarterly Consultation CP15/28 proposes miscellaneous amendments to the Handbook ranging from the list of appropriate qualifications under TC to restricting the scope of section C of the RMAR to money held in respect of insurance mediation activity. There are a couple of areas worth highlighting as they are [...]

Complaints

The previous Regulatory Roundup (issue 65) drew attention to changes to the ‘complaints rules’ in DISP which had the effect of classifying certain professional clients as eligible complainants and hence affording them the same complaints handling requirements – including the right to refer to the FOS – as was previously enjoyed [...]

Complaints and Professional Contacts

Changes are being made to the Handbook which will mean that certain professional clients will be able to have their complaints dealt with under the Financial Ombudsman Service regime and as such firms will have to apply the ‘complaints rules’ in DISP to these professional clients. One of the requirements [...]

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Eligible Complainants: Professional Clients

Quarterly Consultation

Complaints

Complaints and Professional Contacts

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