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10 December 202102 November 2022
Latest News

FCA Consultation CP21/36: A New Consumer Duty

On 7th December 2021 the FCA released CP21/36, a consultation to the industry with proposed updates and strengthening of Consumer Duty rules. This consultation provided further details of Consumer Duty […] [...]

06 May 202002 November 2022
Latest News

How Financial Services Firms Should Handle Complaints During Covid-19

The outbreak of Coronavirus (Covid-19) and the associated public health measures have posed many operational challenges to financial services firms. This includes the handling of consumer complaints and the FCA […] [...]

Tag: Vulnerable Customers

FCA Consultation CP21/36: A New Consumer Duty

How Financial Services Firms Should Handle Complaints During Covid-19

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Webinar: Beyond Compliance: What the 2025 Consumer Duty Report Tells Us

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Online Training Course: Your MLRO Training Day

Webinar: Navigating the IFPR Impact: Good and Poor Practices Observed

In-Person Training Course: Your MLRO Training Day

In-Person Training Course: Your MLRO Training Day

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