Vulnerable Customers: From FCA Expectations to Practical Compliance

With the FCA transitioning from Consumer Duty implementation to active enforcement in 2026, the fair treatment of vulnerable customers has become a primary target for regulatory intervention. Supervisors are moving past high-level policies to audit the data loops, system flags and front-line interactions that prove whether your firm is actively preventing foreseeable harm. 

In this practical, 30-minute strategic briefing, Complyport’s UK advisory team bypasses the theory to deliver an operational playbook for identifying and supporting consumers ensuring your firm can robustly evidence compliant outcomes to the regulator. 

In this session we will explore: 

➤The Supervision Reality 

➤The Four Drivers in Action 

➤Front-Line Staff Readiness 

➤Designing Flexible Journeys 

➤The Outcomes Monitoring Loop 

Who Should Attend: 

➤CEOs and Board Directors (SMF Holders) 

➤Compliance Officers and Risk Directors 

➤Heads of Operations and Customer Experience 

Access to Resources 

All registrants will receive: 

➤A recording of the session. 

➤Complimentary access to ViCA, including 20 free queries, to instantly search specific Consumer Duty and PRIN rules within the FCA handbook.