Webinar: Beyond Compliance: Operationalising Consumer Duty Across Your Firm

Description:

With the FCA’s Consumer Duty now in full effect, firms across the financial services sector are under increasing pressure to demonstrate how they’re delivering good outcomes for consumers. The latest Consumer Duty Report provides valuable insight into regulator expectations, industry challenges, and areas of ongoing scrutiny.

In this focused 30-minute session, join Simon Chapman and Hannah Hewitt as they unpack the report’s key findings, outline practical steps for compliance teams, and share expert perspectives on how firms can continue to align with the Duty.

We’ll cover the following:

• What’s in the Report – An overview of the FCA’s most recent findings, including priority themes and emerging risk areas. 
• Common Pitfalls & How to Avoid Them – Real-world examples of where firms are falling short, and guidance on how to stay on track.
• Practical Actions for Compliance Teams – Concrete reccomendations for embedding Consumer Duty into your firm’s culture, monitoring outcomes, and preparing for regulatory scrunity.  

Access to the Webinar, Consumer Duty Checklist and ViCA

All webinar registrants will receive a recording of the session, a free Consumer Duty checklist to help benchmark your compliance practices, and complimentary access to ViCA, including 20 free queries to explore the platform. No subscription or payment required.