Consumer duty - Complyport UK Consultancy Service

PS25/18: Changes to Handling Rules for Motor Finance Complaints

In PS25/18: Changes to handling rules for motor finance complaints, the FCA confirms further temporary changes to the complaint handling rules for motor finance complaints. These changes are designed to manage how firms deal with complaints linked to commission arrangements in motor finance agreements, while the FCA finalises its position on a proposed industry-wide [...]

FCA Review of the UK Pure Protection Insurance Market

The UK pure protection market, covering products like term assurance, critical illness cover, income protection and whole of life insurance, plays a vital role in safeguarding households against financial shocks from death, illness, or incapacity. According to the Financial Conduct Authority (FCA)’s MS24/1.3: Structure of the UK pure protection market for retail [...]

FCA Clarifies Consumer Duty Application to Wholesale Firms Under the Mansion House Commitments

The Financial Conduct Authority (FCA) has issued a letter to the Chancellor of the Exchequer as part of the Mansion House commitment , outlining its next steps to ensure the Consumer Duty is applied proportionately across financial markets. The letter, dated 29 September 2025, confirms the FCA’s intention to refine how the Duty interacts with [...]

Consumer Duty Focus Areas for 2025 and 2026

The FCA has published its latest statement of priorities under the Consumer Duty, highlighting how it expects firms to embed the Duty through to 2025/26. The document sets out thematic, multifirm and marketwide workstreams that will shape the regulator’s supervisory and policy agenda. Consumer Duty remains central to the FCA’s [...]

Regulation, Growth and Trust: The FCA’s 2025 Focus

When Lucy Castledine, Financial Conduct Authority (FCA) Director of Consumer Investments, addressed the 2025 Personal Investment Management and Financial Advice Association (PIMFA) Compliance Conference, she outlined a clear vision for the future which balances ambition with accountability. The FCA is signalling for a new era for growth, technology, consumer outcomes, [...]

Driving Fairness Forward: The FCA’s Motor Finance Redress Scheme

In the UK’s motor finance sector, consumer confidence has faced significant challenges. The Financial Conduct Authority (“FCA”) has introduced Consultation Paper CP25/27 consultation which proposed an industry-wide redress scheme aimed at ensuring that motorists who were treated unfairly by lenders or brokers receive appropriate compensation. For motor finance firms, this [...]

FCA Travel Insurance Signposting: 2025 Review and 2026 Reforms

Consumers with Pre-Existing Medical Conditions (“PEMCs”) have long faced barriers when purchasing travel insurance, including higher premiums, exclusions or outright refusals. To address this, the Financial Conduct Authority (FCA) introduced rules in Policy Statement PS20/3 requiring firms, in certain circumstances, to signpost consumers with PEMCs to a directory of specialist [...]

Keeping Consumer Duty at the Heart of the Future of Credit: A Compliance Perspective

As consumer credit undergoes a significant transformation, compliance teams stand at the forefront of a pivotal decade. The Consumer Duty is no longer simply a regulatory framework or a tick-boxing exercise, it is becoming the guiding principle shaping the strategy, culture and technological direction of credit firms. According to recent [...]

Navigating the Rise of AI Advisers: What Compliance Teams Need to Know

The news that Aida, a digital adviser has successfully completed the Chartered Insurance Institute’s Diploma in Financial Advice, outperforming both ChatGPT and human advisors, marks a pivotal moment in the evolution of financial services. More than a milestone for artificial intelligence, it is a signal of how rapidly technology is [...]

Consumer Duty: Reshaping the Future of Financial Firms

In a financial services landscape marked by rising consumer expectations and regulatory scrutiny, firms that adapt early to change not only protect themselves, but they build trust, enhance operational resilience and gain competitive advantage. The UK’s Financial Conduct Authority (“FCA”) is now advancing its Consumer Duty (“The Duty”) agenda into [...]

A Timely Caution for UK Investors from the FCA

The Financial Conduct Authority (FCA) has issued a warning call to investors across the UK financial market. Individuals are increasingly being drawn into high-risk schemes promoted by firms that are not authorised by the regulator, often lured by promises of exceptional returns that obscure the very real risk of significant [...]

FCA CP25/25: Application of Handbook Rules to Regulated Cryptoasset Activities

The Financial Conduct Authority (FCA) has published Consultation Paper CP25/25 on 17 September 2025, seeking feedback on proposals to extend existing FCA Handbook rules to firms carrying out regulated cryptoasset activities. This initiative supports the UK’s broader Cryptoasset Regulatory Roadmap and anticipated HM Treasury legislation, aiming to foster a competitive [...]

FCA Strengthens Protections for Buy-Now Pay-Later Borrowers

The Financial Conduct Authority (FCA) has taken further steps to enhance consumer protection in the rapidly growing Buy-Now Pay-Later (BNPL) sector. These interim measures address rising concerns around consumer understanding and the risk of harm, particularly as BNPL usage increases amidst economic uncertainty. Although BNPL products are not yet fully [...]

FOS Proposes Overhaul of Compensation Interest to Better Reflect Market Conditions

The Financial Ombudsman Service (FOS) has launched a consultation proposing a major revision to its longstanding 8% simple interest rate applied to compensation payments. The move seeks to better reflect current market conditions, align with fairness expectations under the FCA’s Consumer Duty, and encourage more balanced redress for consumers and [...]

Consumer Duty: Two Years On – Progress, Practice & Proactivity

As we approach the second anniversary of the FCA’s Consumer Duty implementation, Complyport hosted a live webinar to discuss how the landscape has evolved, the expectations that now define regulatory best practice, and what firms must do to remain compliant and competitive. Led by Simon Chapman, Senior Director at Complyport, [...]

Smaller Firms, Bigger Expectations: Inside the FCA’s Asset Manager Review

The Financial Conduct Authority (FCA) published a pivotal review on smaller asset managers and alternatives firms managing under £1 billion in assets. The message is clear: robust governance, client-centric design and regulatory foresight are essential for sustainable growth in an evolving investment landscape. Whether you’re an emerging asset manager or [...]

How Trading Apps Fare in FCA’s Latest Review

The Financial Conduct Authority (FCA) recently published a multi-firm review of trading apps, also referred as ‘neo-brokers,’ focusing on their business models, product offerings and compliance with regulatory requirements. The review, conducted earlier this year, scrutinised twelve firms of varying sizes and operational models, providing insights into both good practices [...]

International Payment Pricing Transparency: Good and Poor practices

Introduction The FCA issued a new publication in May 2025 on International Payment Pricing transparency outlining good and poor practices, to guide firms in enhancing transparency in international payment services and further embed Consumer Duty. The review focuses on how firms communicate pricing for international money remittances and cross-border payments [...]

Less Red Tape, More Growth: How the FCA Plans to Simplify the Regulatory Landscape Following Consumer Duty

The FCA’s recent feedback statement (FS25/2) outlines an ambitious plan to simplify regulatory requirements following the introduction of the Consumer Duty. The statement highlights immediate actions and longer-term proposals aimed at reducing complexity for firms, while maintaining strong consumer protections. The FCA aim to do this by: Streamlining Regulations: The [...]

Navigating the Future of Financial Regulation: Insights from CP24/24: The MiFID Organisational Regulation

The Financial Conduct Authority (FCA) has recently released a pivotal Consultation Paper, CP24/24: The MiFID Organisational Regulation. This Paper outlines the FCA’s proposal to incorporate the firm-facing requirements of the MiFID Org Regulation (Commission Delegated Regulation (EU) 2017/565) into the FCA Handbook, with the primary objective to ensure continuity for [...]

Tag: Consumer duty

PS25/18: Changes to Handling Rules for Motor Finance Complaints

FCA Review of the UK Pure Protection Insurance Market

FCA Clarifies Consumer Duty Application to Wholesale Firms Under the Mansion House Commitments

Consumer Duty Focus Areas for 2025 and 2026

Regulation, Growth and Trust: The FCA’s 2025 Focus

Driving Fairness Forward: The FCA’s Motor Finance Redress Scheme

FCA Travel Insurance Signposting: 2025 Review and 2026 Reforms

Keeping Consumer Duty at the Heart of the Future of Credit: A Compliance Perspective

Navigating the Rise of AI Advisers: What Compliance Teams Need to Know

Consumer Duty: Reshaping the Future of Financial Firms

A Timely Caution for UK Investors from the FCA

FCA CP25/25: Application of Handbook Rules to Regulated Cryptoasset Activities

FCA Strengthens Protections for Buy-Now Pay-Later Borrowers

FOS Proposes Overhaul of Compensation Interest to Better Reflect Market Conditions

Consumer Duty: Two Years On – Progress, Practice & Proactivity

Smaller Firms, Bigger Expectations: Inside the FCA’s Asset Manager Review

How Trading Apps Fare in FCA’s Latest Review

International Payment Pricing Transparency: Good and Poor practices

Less Red Tape, More Growth: How the FCA Plans to Simplify the Regulatory Landscape Following Consumer Duty

Navigating the Future of Financial Regulation: Insights from CP24/24: The MiFID Organisational Regulation

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