Webinar: Consumer Duty – The Aftermath

Description:

Since the introduction of the Consumer Duty regulations, businesses across financial services have had to reassess their practices to ensure they meet higher standards of customer protection and transparency. The new framework focuses on delivering fair value, supporting informed decision-making and improving outcomes for consumers. Organisations now face heightened scrutiny to ensure they are prioritising the needs of their clients, from product development to post-sale interactions. In the aftermath of these changes, firms have been adapting to not only meet the legal requirements but also to cultivate stronger relationships with consumers based on trust, fairness, and accountability. Now that the Consumer Duty regulations are in effect, it’s important to explore the practical impact on businesses, consumers and the wider industry. 

In this session we will dive into the topic by:

• Exploring Early Compliance Results and Industry Trends – How well have businesses adapted to the new requirements and what challenges are they facing?
• Consumer Outcomes and Experience – What ongoing issues are firms encountering when delivering improved transparency and fit-for-purpose products?
• Regulatory Feedback – What feedback have regulators provided so far and which areas still require significant improvement?
• Future Regulatory Expectations – What will regulators focus on in the months and years ahead and how should businesses prepare?