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FCA Engagement Paper: Market Risk Capital Requirements for Investment Firms

The FCA has published an Engagement Paper on the subject of Market risk capital requirements for FCA investment firms examining potential reforms to the market risk capital requirements under the UK’s Investment Firms Prudential Regime (IFPR). The purpose is to explore whether the current rules, which are largely derived from the UK Capital Requirements Regulation (originally designed for banks), remain appropriate for investment firms, particularly those that deal in investments as principal and maintain a trading book. This engagement is an early step in a review that may lead to a formal consultation in 2026. The FCA is seeking input on how regulatory changes could better reflect the risks and scale of investment firms, while also supporting market liquidity, trading activity, and competition.  Background  Market risk capital rules determine the minimum capital an investment firm must hold to cover potential losses from market exposures in its trading book. Under the current IFPR, these rules are heavily influenced by a framework designed for banks, which may not reflect the different risk profile and potential harm posed by investment firms.  Revising the rules could:  Encourage wholesale trading by reducing overly conservative capital charges;  Improve market liquidity, making it easier for firms to provide buy/sell quotes; and  Reduce barriers to entry for specialised trading firms, fostering competition and innovation.  For firms, this is a chance to influence a regime that directly affects capital efficiency, trading strategies, and risk management practices.  Who This Engagement Is For  This paper is primarily aimed at solo-regulated investment firms that:  Have permission to deal in investments as principal in MiFID financial instruments; and  Maintain a trading book as part of their regulated activities.  The FCA is particularly interested in firms that have practical experience managing market risk and who can provide insight into how capital requirements impact trading activity, liquidity provision, and market entry.  Core Themes and Considerations  The FCA is exploring potential approaches to better align capital requirements with actual risk and firm impact, including:  Risk-Sensitive Calibration: Considering alternative methods to calculate capital that more accurately reflect the firm’s trading book exposures and potential losses.  Proportionality for Investment Firms: Evaluating whether capital requirements can be tailored to reflect the lower systemic risk of an investment firm compared to a bank.  Market Function and Liquidity: Ensuring that capital frameworks do not inadvertently constrain firms’ ability to provide liquidity to markets or participate efficiently in wholesale trading.  Barriers to Entry: Assessing whether current requirements unintentionally discourage new or specialised trading firms, and whether adjustments could enhance competition without increasing systemic risk.  The FCA is not yet proposing formal changes but is gathering feedback to shape the future consultation paper.  Next Steps  The FCA invites comments and feedback on this Engagement Paper by 10 February 2026. Responses can be submitted via:  Email: MarketRiskReviewEP@fca.org.uk  Post: Prudential Policy, Financial Conduct Authority, 12 Endeavour Square, London E20 1JN  The FCA also plans to host a roundtable in January 2026 to discuss issues raised in the paper. Firms interested in attending, or submitting questions for discussion, can contact the above email address.  A formal consultation paper is expected in 2026, which will set out proposed rule changes for market risk capital under IFPR.  How Complyport Can Help?  At Complyport, we support investment firms navigating early-stage regulatory engagement, prudential planning, and capital framework adaptation. For this FCA engagement, we can:  Gap Analysis and Modelling: Assess how your current market risk capital framework aligns with FCA considerations and identify potential implications of alternative approaches.  Strategic Advisory: Advise on potential adjustments to trading strategies, capital allocation, and risk frameworks to optimise efficiency under revised rules.  Roundtable Preparation: Assist with briefing packs, discussion points, and scenario analysis for the January 2026 engagement session.  Contact Us To understand how these changes may impact your business, or to discuss how Complyport can assist with a financial health check of your business, get in touch to arrange a meeting with one of our Subject Matter Experts.  Ask ViCA, your Virtual Compliance Assistant. Claim your complimentary 20 queries today! Register here: https://vica.chat  

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FCA Skilled Persons Reviews: What the Latest Data Means for Firms

The FCA’s latest data from Number of Skilled Persons Reports commissioned in 2025/26 Q2 (1 July 2025 – 30 September 2025) highlights a continued downward trend compared with both Q1 2025 (7 reports) and Q2 2024 (14 reports), with the FCA commissioning a total of 6 skilled persons reports (SPRs). While this reduction may initially suggest lighter supervisory intervention, the underlying distribution and thematic focus of the reports indicates a sharpened regulatory lens rather than reduced scrutiny. The data supports the conclusion that the FCA is commissioning fewer but more targeted and higher-impact reviews, often using SPRs as leverage for remediation rather than as a standalone supervisory tool.  Key Observations  Financial Crimeremainsthe dominant driver  4 of 6 reports related to financial crime.  This confirms the FCA’s sustained concern around AML frameworks, sanctions compliance, fraud controls, and safeguarding arrangements, particularly in firms with operational or technological complexity.  Portfolio supervision firms are the primary focus 5 of 6 reports were issued to portfolio supervision firms, with only 1 report affecting a dedicated supervision firm.  This demonstrates the FCA’s increasing willingness to intervene early in firms perceived as higher risk but not yet systemically significant.  Sector distribution reflects emerging risk Insurance and wholesale sell-side firms accounted for 4 of the 6 reports, highlighting: persistent governance and oversight weaknesses in insurance and ongoing conduct, market integrity, and financial crime risks in wholesale markets.  Payments and digital assets continue to attract attention despite fewer overall reports, consistent with the FCA’s expectation of enhanced controls in fast-growth sectors.  Shift from volume to impact The reduced number of reports should be viewed alongside: greater reliance on Voluntary Requirements (VREQs), broader scopes once reviews commence, and escalation from narrow technical issues into governance, conduct, and culture assessments.  The data supports the conclusion that the FCA is commissioning fewer but more targeted and higher-impact reviews, often using SPRs as leverage for remediation rather than as a standalone supervisory tool.    How Skilled Person Reviews Typically Work  Once the FCA identifies areas of concern, it will issue a Draft Requirement Notice (DRN) setting out the scope and expectations of the review. Early engagement at this stage is critical; failure to challenge or clarify the scope can result in unnecessarily broad, costly, and intrusive reviews.  Most SPRs follow five core stages:  Documentation review – policies, procedures, records and data are assessed.  Engagement and walkthroughs – interviews with senior management and operational staff.  Testing – practical testing of systems and controls.  Preliminary findings – draft reports or initial observations.  Final report – formal findings delivered to both the firm and the FCA.  Without careful oversight, reviews can expand significantly beyond their original remit, particularly where governance or cultural issues emerge.  Outcomes  The FCA may rely on a Skilled Person Review Report as the basis for enforcement action, including financial penalties, prohibition orders, or the imposition or variation of regulatory requirements. Even before the review is completed, the FCA may act on preliminary findings by seeking a VREQ or, failing agreement, imposing an Own Initiative Requirement (OIREQ) to restrict certain activities, such as freezing business lines or halting new client onboarding. Depending on their scope, VREQs or OIREQs can significantly disrupt a firm’s operations, with rapid impacts on cashflow and client retention. While the FCA typically publicises VREQs, this can sometimes be avoided through negotiation where disclosure would be particularly damaging. In practice, firms may still need to notify clients and contractors, potentially triggering contractual disputes and additional financial strain.  How Complyport Can Help  Navigating FCA intervention and regulatory reviews can be complex and resource-intensive. Complyport supports firms by:  Assessing regulatory frameworks and reporting processes against FCA expectations.  Strengthening governance, systems, and financial crime controls to reduce supervisory risk.  Delivering tailored training for Compliance, Operations, and Senior Management.  Providing ongoing advisory support to sustain regulatory improvements and prevent recurrence.  Contact Us  To understand how these changes may impact your business, or to discuss how Complyport can streamline your compliance with the new Companies House requirements, get in touch to arrange a meeting with one of our Subject Matter Experts.  Ask ViCA, your Virtual Compliance Assistant. Claim your complimentary 20 queries today! Register here: https://vica.chat

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FCA issues Instrument 2025/57 implementing the Berne Financial Services Agreement in the Handbook

The FCA has published FCA 2025/57-2026-01-01.pdf: Berne Financial Services Agreement Instrument 2025, which came into force on 1 January 2026. The instrument implements changes to the FCA Handbook to support firms relying on market access rights under the Berne Financial Services Agreement (BFSA) between the UK and Switzerland. The instrument introduces a new Berne Financial Services Agreement Guide and amends guidance across multiple sourcebooks. Its primary purpose is to clarify the application of the Handbook where deference applies under the Agreement. The instrument does not create new substantive regulatory obligations.  Background: the Berne Financial Services Agreement  The BFSA is a mutual recognition agreement signed on 21 December 2023, designed to facilitate cross-border wholesale financial services between the UK and Switzerland. It establishes deference-based market access arrangements, allowing:  UK insurers to provide insurance services into Switzerland under Annex 4; and  Swiss investment firms, registered as BFSA investment firms, to provide certain investment services into the UK under Annex 5, including to high-net-worth and sophisticated clients.  Key Handbook Amendments  Glossary: New definitions have been added to support consistent interpretation of BFSA provisions:  BFSA  BFSA register  Annex 5 BFSA activity  Registered BFSA investment firm  These definitions apply throughout the Handbook to clarify which firms and activities fall under the Agreement.  General Provisions (GEN): A new section GEN 2.4 clarifies how the Handbook applies to firms exercising market access rights under the BFSA:  GEN 2.4.1R provides that a person is not subject to any Handbook provision to the extent that it would conflict with the UK’s obligations under the BFSA.  Supporting guidance explains the effect and operation of the rule, particularly where Swiss firms supply investment services into the UK under BFSA Annex 5.  The instrument specifies that the following Handbook provisions do not apply to Annex 5 BFSA activities where deference applies: parts of PRIN, SYSC, COCON, APER, COBS (excluding 22.4–22.6), ICOBS, DISP, and relevant SUP provisions.    Conduct of Business Sourcebook (COBS): COBS 6.1ZB implements Annex 5 requirements for UK investment services suppliers using a client adviser in Switzerland:  Firms must provide Swiss high-net-worth clients with a disclosure document detailing regulatory status, contact information, and services provided before commencing activities.  Product intervention measures (COBS 22.4–22.6) continue to apply to Swiss firms operating under Annex 5 to protect UK consumers.    Insurance: Conduct of Business Sourcebook (ICOBS): ICOBS 4.7 applies to UK insurers and intermediaries providing services into Switzerland under Annex 4 of the BFSA:  Firms must provide pre-contractual disclosures including regulatory status, Swiss premium taxes, contact information, and governing law and jurisdiction.  Ad-hoc disclosures must also be provided where required.  Untied insurance intermediaries are relieved only from Swiss localisation requirements and remain subject to other applicable Swiss law.    Supervision Manual (SUP): Firms providing investment services into Switzerland via client advisers must notify the FCA before commencing such activities, in line with Annex 5 requirements.  Perimeter Guidance Manual (PERG): PERG has been updated to reflect the effect of HM Treasury implementing regulations, clarifying the regulatory perimeter for firms exercising rights under the BFSA.  Berne Financial Services Agreement Guide (BFSAG): The newly introduced BFSAG consolidates guidance on the operation of the Handbook for firms exercising BFSA market access rights. It provides practical clarity for:  Registered BFSA investment firms providing services from Switzerland into the UK;  UK insurers and intermediaries providing services into Switzerland;  Firms supplying investment services in Switzerland through client advisers.  The BFSAG ensures firms understand which Handbook provisions apply and the scope of deference under the Agreement.    What this means for firms  Firms operating, or planning to operate, under the Berne Financial Services Agreement should:  Familiarise themselves with the new BFSAG;  Review updated guidance in GEN, COBS, ICOBS, SUP and PERG; and  Pay close attention to the clarified position on regulatory deference, particularly for insurance intermediaries.  Overall, the FCA views these changes as supporting regulatory clarity, effective competition and international market access, while maintaining appropriate standards of consumer protection and market integrity.  How Complyport Can Help?  Implementing and complying with new FCA Handbook provisions under the Berne Financial Services Agreement (BFSA) can be complex, particularly for firms operating cross-border services between the UK and Switzerland. Complyport helps firms navigate these changes by:  Reviewing BFSA-related obligations: assessing your firm’s processes, disclosures, and notifications against the new Handbook requirements, including GEN, COBS, ICOBS, SUP, and PERG.  Advising on regulatory deference and market access rights: ensuring your activities under the BFSA are correctly aligned with UK and Swiss obligations.  Strengthening compliance controls and reporting frameworks: supporting governance, operational procedures, and risk management to meet FCA expectations.  Delivering tailored training and guidance: for Compliance, Operations, and Senior Management teams on the practical application of the BFSA and associated Handbook changes.  Providing ongoing advisory support: helping firms maintain compliance, operational readiness, and regulatory clarity as BFSA requirements evolve.  Contact Us  To understand how these changes may impact your business, or to discuss how Complyport can streamline your compliance with the new Companies House requirements, get in touch to arrange a meeting with one of our Subject Matter Experts.  Ask ViCA, your Virtual Compliance Assistant. Claim your complimentary 20 queries today! Register here: https://vica.chat  

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FCA Consults on the Future of UK Cryptoasset Regulation

The Financial Conduct Authority (FCA) has published a series of Consultation Papers (CP25/40, CP25/41 and CP25/42) that collectively outline the UK’s future regulatory framework for cryptoassets. These proposals mark a pivotal shift, bringing a wide range of cryptoasset activities squarely within the FCA’s regulatory perimeter for the first time.  The FCA is now seeking industry feedback on its proposals, signalling a critical moment for cryptoasset firms operating in, or planning to enter, the UK market. These consultations follow HM Treasury’s laying of the Financial Services and Markets Act 2000 (Cryptoassets) Regulations 2025, expanding the FCA’s remit beyond financial promotions and anti-money laundering oversight.  Firms should now begin assessing how these developments may affect their business models, governance arrangements and compliance obligations. This article provides a high-level overview of the FCA’s cryptoasset consultation package and highlights the key areas that firms should be preparing for without delay.  A New Regulatory Era for Cryptoassets  The FCA’s consultation package supports four clear regulatory objectives:  Enhancing consumer protection;  Strengthening market integrity;  Promoting effective competition; and  Supporting the UK’s international competitiveness and growth.  To achieve these aims, the FCA’s three Consultation Papers focus on the following pillars:  Authorisation and conduct standards (CP25/40);  Market integrity and disclosure obligations (CP25/41); and  Prudential standards and financial resilience (CP25/42).  These proposals lay the groundwork for a comprehensive regime that aligns cryptoasset firms with the standards already applied to traditional FCA-regulated financial services firms.  CP25/40 – Regulating Cryptoasset Activities  Who Will Need FCA Authorisation?  Under CP25/40, firms carrying out cryptoasset activities “by way of business” in the UK will be required to obtain FCA authorisation. This includes firms operating trading platforms, acting as intermediaries, offering cryptoasset lending or borrowing products, providing staking services and certain decentralised finance arrangements where there is a clear controlling entity. Overseas firms servicing UK clients may also fall within scope, depending on their business model and client engagement.  Key Themes:  Mandatory FCA authorisation for in-scope cryptoasset activities.  Governance, systems and controls, conflict management and operational resilience expectations.  Additional scrutiny for platforms offering direct retail access.  Alignment with the FCA’s wider conduct requirements, including the Consumer Duty (PRIN 2A).  This represents a substantial departure from the current environment, in which many cryptoasset businesses operate with limited or no regulatory oversight. Firms should consider this consultation period as a strategic window for preparation.  CP25/41 – Admissions, Disclosures and Market Abuse  CP25/41 introduces two core regimes:  The Admissions and Disclosures (A&D) regime for qualifying cryptoassets; and  The Market Abuse Regime for Cryptoassets (MARC)  Admissions and Disclosures (A&D)  Cryptoassets admitted to trading on UK-authorised Crypto Asset Trading Platforms (CATPs) will be required to publish a Qualifying Cryptoasset Disclosure Document (QCDD). These are intended to improve transparency, reliability and comparability of information for both consumers and market participants.  A key feature of the QCDD regime is its formal liability framework. Issuers, offerors and intermediaries may be held accountable for misleading statements or material omissions in their disclosures. Consequently, trading platforms will need robust due diligence and review mechanisms to mitigate consumer harm.  Market Abuse Regime for Cryptoassets (MARC)  MARC extends core market abuse provisions, including prohibitions on insider dealing, unlawful disclosure of inside information and market manipulation, into cryptoasset markets. Although adapted to cryptoasset characteristics, the rules aim to address fraudulent practices and abusive behaviours that erode market confidence.  Together, these proposals significantly raise expectations around transparency and market integrity in the UK crypto sector.  CP25/42 – A Prudential Regime for Cryptoasset Firms  CP25/42 introduces a new prudential framework, COREPRU and CRYPTOPRU, for cryptoasset firms that will require FCA authorisation. This regime draws from existing frameworks such as MIFIDPRU but is adapted to reflect the unique risks of crypto business models.  Key Proposals  Minimum own funds requirements;  Capital adequacy and liquidity standards;  An “overall risk assessment” process, akin to the Internal Capital and Risk Assessment (ICARA) under MIFIDPRU; and  Public disclosure of prudential information.  These requirements are designed to ensure firms are financially resilient, capable of orderly wind-down and positioned to protect consumers from harm in the event of failure.  For many firms, especially those with limited capital buffers or complex structures, this regime may significantly increase compliance costs and reshape long-term viability planning.  FCA Consultation Timeline and Industry Engagement  The FCA is seeking feedback on all three consultation papers, with responses due by 12 February 2026. Stakeholders are encouraged to engage early, given the novelty and complexity of the proposals.  Final rules and guidance are expected following the conclusion of the consultation period, forming part of the FCA’s broader Cryptoasset Roadmap.  What Should Firms Be Doing Now?  In preparation for the upcoming regime, firms should take the following steps:  Map existing and proposed activities to determine whether FCA authorisation will be required;  Review governance, risk and compliance frameworks for alignment with FCA expectations;  Assess financial planning and capital buffers in light of the new prudential standards;  Prepare for enhanced disclosure obligations and market abuse compliance; and  Start gap analysis and documentation planning for FCA authorisation in 2026.  These actions will be essential for ensuring readiness when the regime comes into force.  How Can Complyport Help?  The proposed FCA cryptoasset regime directly impacts firms across authorisation, prudential resilience, governance and market integrity. Complyport supports firms in meeting these requirements through the following services:  Annex 1 registrations for firms intending to conduct crypto activities;  Registration as a Crypto-Asset Firm and tailored documentation required as part of the registration;  Prudential framework design and capital adequacy assessments;  Governance, systems and controls reviews;  Market abuse controls and compliance frameworks; and  Ongoing compliance support and regulatory advisory.  Speak to our experts today to ensure your firm is prepared for the UK’s evolving crypto regulatory landscape.  Ask ViCA, your Virtual Compliance Assistant. Claim your complimentary 20 queries today! Register here: https://vica.chat  

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Webinar On Demand: Safeguarding: Key Changes Ahead of the 2026 Deadline

Webinar On Demand: Safeguarding: Key Changes Ahead of the 2026 Deadline this webinar is now available to view on demand Our webinar Safeguarding: Key Changes Ahead of the 2026 Deadline’ was held on 13th January 2026. The webinar is now available on demand, and you can download it by filling out the form. By providing your data you can also access ViCA, our Virtual Compliance Assistant,  powered by AI. Access the Recorded Webinar & vIca To access the recorded session, please fill out the above form After submission, you will receive a link to the YouTube video By completing the form you will also get access to ViCA, our Virtual Compliance Assistance (20-queries for FREE, no Credit Card or Subscription is required to test) Webinar AGENDA: The key safeguarding changes expected in 2026 What firms must continue doing under the current rules Strengthening reconciliations, governance, and operational controls Evolving safeguarding audit expectations Practical steps to prepare ahead of the deadline Why is important? Major safeguarding changes are coming into force in May 2026, and payment and e-money firms must act now to ensure their frameworks meet both current requirements and the upcoming enhanced expectations. Join Complyport’s specialists for a focused 30-minute session outlining what’s changing, what firms must prioritise, and how to prepare your safeguarding controls for the future regulatory landscape. Alla Konnikov Managing Director +44 (0)20 7399 4980 akonnikov@complyport.co.uk Speak to Alla Why choose Complyport? Extensive Regulatory Expertise With over 22 years of experience in the financial services industry, Complyport offers unparalleled expertise in regulatory compliance, ensuring your firm stays ahead of evolving regulations. Tailored Compliance Solutions We provide bespoke compliance solutions that are specifically designed to meet the unique needs of your business, ensuring that all regulatory requirements are met efficiently and effectively. Senior-Level Guidance Our team of seasoned professionals, including former regulators and industry experts, leads all engagements, offering deep insights and practical advice to help you manage compliance risks effectively. Comprehensive Service Offering From AML audits to risk management and regulatory reporting, Complyport provides a full spectrum of compliance services, allowing you to streamline your compliance processes and focus on your core business activities. Client-Centric Approach We prioritise open and transparent communication, building strong relationships with our clients based on trust and mutual respect. Our commitment to excellence ensures that we deliver high-quality services with courtesy, patience, and flexibility. Innovative Fintech, Regtech, and AI Solutions Leveraging cutting-edge fintech, regtech, and AI tools, Complyport enhances your compliance processes with advanced technology, ensuring accuracy, efficiency, and real-time regulatory updates. Our innovative solutions empower your firm to stay compliant while maximising operational efficiency. Extensive Regulatory Expertise With over 22 years of experience in the financial services industry, Complyport offers unparalleled expertise in regulatory compliance, ensuring your firm stays ahead of evolving regulations. Tailored Compliance Solutions We provide bespoke compliance solutions that are specifically designed to meet the unique needs of your business, ensuring that all regulatory requirements are met efficiently and effectively. Senior-Level Guidance Our team of seasoned professionals, including former regulators and industry experts, leads all engagements, offering deep insights and practical advice to help you manage compliance risks effectively. Comprehensive Service Offering From AML audits to risk management and regulatory reporting, Complyport provides a full spectrum of compliance services, allowing you to streamline your compliance processes and focus on your core business activities. Client-Centric Approach We prioritise open and transparent communication, building strong relationships with our clients based on trust and mutual respect. Our commitment to excellence ensures that we deliver high-quality services with courtesy, patience, and flexibility. Innovative Fintech, Regtech, and AI Solutions Leveraging cutting-edge fintech, regtech, and AI tools, Complyport enhances your compliance processes with advanced technology, ensuring accuracy, efficiency, and real-time regulatory updates. Our innovative solutions empower your firm to stay compliant while maximising operational efficiency. key figures Over 22 Years Providing Compliance Excellence Over 1,500 Successful FCA and EU Authorisations Over 700 Active Firms Receiving Regulatory Support

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PS25/19: – FCA Reforms to Complaints Reporting: What Firms Need to Know

The Financial Conduct Authority (FCA) has published PS25/19: Improving the Complaints Reporting process following Consultation Paper CP25/13 issued in May 2025. This Policy Statement finalises updates to the rules and guidance governing how authorised firms must report complaints data.  The overarching aim is to enhance the usefulness of complaints reporting by improving data quality, consistency and granularity, while reducing unnecessary burden on firms. These changes support the FCA’s wider regulatory agenda, including its commitment to consumer protection and the principles enshrined in the Consumer Duty.  Who is Affected?  PS25/19 applies to all FCA-authorised firms subject to the complaints handling rules in DISP (Dispute Resolution: Complaints), including:  Banks  Insurers  Investment firms  Lenders and intermediaries  Payment services and e-money institutions  Claims management companies  Funeral plan providers  Other regulated firms  Key Changes to Complaints Reporting  Consolidated Complaints Return: Five existing separate returns will be replaced by a single, unified reporting return. This replaces returns under DISP 1 Annex 1, consumer credit, funeral plans, payment services / e-money and claims-management companies.   Permission-based Reporting:  Firms only need to complete the parts of the return relevant to the regulated activities they carry out. This simplifies reporting and avoids irrelevant sections.   Simplified ‘Nil Return’ Option: Firms with no complaints to report can submit a simplified “nil return” at the outset, reducing administrative workload.   Removal of Group-level Reporting: Firms must report complaints data at the individual legal entity level rather than at group level, enhancing transparency and accountability.   Updated Complaints Taxonomy: Complaint categories have been modernised to reflect current products and services, reducing reliance on generic categories such as “Other”.   Vulnerability Data Capture: Firms must now indicate if a complaint involves a customer in vulnerable circumstances, or if the complaint was caused by the firm’s failure to identify or respond appropriately to customer vulnerabilities.  Fixed Reporting Periods: All firms will report complaints data on a fixed six-monthly, calendar-year basis (rather than aligning to their individual accounting reference dates). This standardises reporting across the industry.   Improved FCA Guidance: The FCA will supply clearer definitions, updated guidance and design a user-friendly return to help firms comply consistently.   Public Disclosure for Larger Firms: Firms reporting 500 or more complaints may have their data published individually, furthering public transparency.  Implementation Timeline for Firms  Firms will have a 12-month implementation window from publication to update their systems and processes, with the first consolidated complaints return running from 1 January to 30 June 2027 and due by 1 July 2027. Preparation should begin immediately, involving a review of regulatory permissions, complaints-handling frameworks, data-capture mechanisms, categorisation procedures and governance structures to ensure alignment with the new taxonomy and reporting standards.   The FCA intends to support the transition through further guidance, user testing, and communications, helping firms achieve compliance efficiently and consistently. For many firms, the new regime will streamline reporting by replacing multiple returns with a single consolidated submission, reducing duplication and administrative burden.   While the new return simplifies and consolidates reporting, firms will be expected to submit granular, accurate complaints data by legal entity, product type and vulnerability status. Enhanced internal policies, staff training and record-keeping will be essential for compliance, particularly for high-volume firms subject to public disclosure.  How Complyport Can Help?  The reforms under PS25/19 are not merely a technical update, they require a holistic review and operational readiness exercise across your organisation. Complyport is here to ensure your transition to the new framework is controlled, timely, and defensible.  We support firms by:  Regulatory Gap Assessment: We assess your current complaints reporting framework, identifying gaps against PS25/19 requirements, including data capture fields, vulnerability tagging, taxonomy alignment, reporting structure, legal-entity separation and audit-trail robustness.  Training and Advisory Support: We deliver targeted training for Compliance, Complaints and Senior Management teams, ensuring staff understand not only what has changed, but how to apply it operationally. This includes vulnerability identification, taxonomy use, reporting breakdowns and evidential expectations.  Governance, Policies and Documentation: We review and update complaints policies, governance oversight structures, internal controls and record-keeping obligations. Our approach ensures your complaints environment is repeatable, defensible and easy to supervise internally or externally.  Ongoing Monitoring and Support: To embed best practice beyond go-live, Complyport provides ongoing monitoring frameworks, periodic reviews and continuous oversight to ensure lasting compliance and sustained reporting quality. This reduces the risk of future FCA challenge and strengthens governance resilience.  Contact Us To understand how these changes may impact your business, or to discuss how Complyport can streamline your compliance with the new Companies House requirements, get in touch to arrange a meeting with one of our Subject Matter Experts.  Ask ViCA, your Virtual Compliance Assistant. Claim your complimentary 20 queries today! Register here: https://vica.chat  

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